Customer Service Representative

Your New Company

Join a global leader in medical technology based in Macquarie Park. Be part of an inclusive, high-performing team delivering life-changing medical devices that improve patient outcomes across Australia. Your work is valued, celebrated, and makes a real difference every day.

Your New Role

Step into a Customer Service Consultant role where you’ll be the friendly, reliable point of contact for hospitals and surgical clinics. You will work closely with a supportive Customer Service Manager who will mentor and guide you as you grow your skills. You will:

• Process high-volume orders in SAP with accuracy
• Assist healthcare professionals via phone and email with warmth and professionalism
• Manage queries on product availability, pricing, and delivery timelines
• Collaborate with warehouse and 3PL teams
• Maintain customer accounts, pricing, and resolve returns or discrepancies

About You

• Previous Customer Service, Order Processing, Order Entry, Sales Support, Sales Coordinator, Sales Administrator or Supply Chain experience
• Proven SAP proficiency
• Experience in Healthcare, Medical Device, or Pharmaceutical industries is a bonus
• Friendly, approachable, and confident with customers

Your New Benefits

• Flexible work hours and the option to work from home 1 day per week
• Opportunities for growth, career development, and advancement within the business
• Be part of a supportive, collaborative, and inclusive team
• Convenient onsite parking in Macquarie Park
• Social office events and celebrations to connect and have fun with colleagues
• Modern office in Macquarie Park with convenient access to public transport

Next Steps

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.